Contact Numbers

+1 877 264 6471
usFaxUSA fax
+1 212 937 5201
+41 43 501 4900
gbUK (toll-free)
00800 3030 7070
southKoreaRepublic of Korea
southKoreaFaxRepublic of Korea fax
+41 43 501 4900
043 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
+41 43 501 4900
worldOther countries
+41 43 501 4900
worldFaxOther countries fax
+41 43 501 4959

FILEminimizer Pictures Support

Having a problem with FILEminimizer Pictures? Our FAQ section will help you find your answer.

Still can't find the answer to your problem? Use our contact form to submit your query.

FAQ Section

  1. Free Version: Is FILEminimizer Pictures free or do I need to register?
    • FILEminimizer Pictures is completely FREE for private users and individuals.
    • If you intend to use FILEminimizer Pictures at your place of business or for commercial purposes, you need to register a commercial license of FILEminimizer Pictures here. A commercial license of FILEminimizer Pictures is limited to the user that the license is registered to. If you want to copy it to another desktop or make it available to another user on the same desktop, you will have to purchase another license or purchase a multi-user license.
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  2. Edition Comparison: What are the differences between FILEminimizer Office, FILEminimizer Pictures and FILEminimizer Suite?
    • Please click here to see the different features of each FILEminimizer edition.
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  3. Commercial Serial Number: My serial number and registration details are not working?
    • The registration details compose of three pieces of information: "Serial Number", "Field #1" and "Field #2" - all information is necessary to successfully register your software.
    • To ensure that you do not have any problems with your registration of FILEminimizer, please Copy and Paste the information directly from the email sent to you into the appropriate registration fields.
    • View the following screenshot to help you further with the process.
    • Registration Help
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  4. Registration of a Commercial License: I've lost my registration information and/or application download link. How can I get them back?
    • Please use our online contact form or send an e-mail to
    • Provide us with the Cleverbridge reference number of your purchase. It is contained within the subject of the e-mail confirmation you received after completing your purchase, as well as on your invoice.
    • Please note that without this information, balesio software will have to charge you for a registration information recovery fee.
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  5. Technical Support: Am I entitled to technical support?
    • Every registered balesio customer is entitled to our technical support. However, due to the large volume of queries received by our sales and support teams, priority levels for responding to these queries are determined as follows:
      1. Registered commercial license holders having a valid Premium Pack or maintenance contract (a yearly fee including all software updates, upgrades and technical support)
      2. Registered commercial customers
      3. Non-registered and free customers with general support enquiries
    • balesio thanks you in advance for your understanding.
    • For registered customers with a support query, please provide us with your Cleverbridge reference number. This can be found in the subject field of the e-mail confirmation you received after completing your purchase, as well as on your invoice.
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  6. Technical Support: What sort of information should I provide for a support enquiry?
    • When reporting problems, please include the following information:
      1. Can you reproduce the problem again if required? If so, how?
      2. Which version of Windows operating system are you running (Windows XP, Windows Vista, etc.)?
      3. Which balesio software and product version are you running (see "About FILEminimizer" in the Help menu)? Please include the complete "version" in your problem report.
      4. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
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  7. Images: What kind of pictures and images can I compress?
    • You can optimize any picture, graphic or photo saved in one of the following formats: JPEG, GIF, BMP, PNG, EMF and TIFF.
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  8. Email: I cannot e-mail my files with the "Pack & Go" or the "E-mail Files" button.
    • This function is using the MAPI interface of Windows. Over this interface the application hands over the data to the operating system, which will send it to the appropriate e-mailing software. If your e-mailing software does not support this MAPI interface, you will get an error message. Please check if your e-mail program supports this interface and check also if the software is assigned as default e-mail program over the Internet Options.
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  9. Compression Rate: I compressed my pictures and graphics and some of them were resized although it was not my wish. What happened?
    • FILEminimizer uses an intelligent method which optimizes graphics and pictures to automatically create the best relationship between image size, dimension and quality.
    • When the dimensions are too big, and the user has chosen the maximum compression rate, it often leads to the creation of an optimized copy which is a bit resized. This may not happen if you choose the "Standard" or lower compression rates.
    • If you wish to keep the original dimensions, go to Options | Configuration | Settings for images and untick the box "Allow image to be resized".
    • Settings Thumbnail
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  10. Compression Rate: I compressed my pictures and graphics and some of them were converted into another format. What happened?
    • FILEminimizer uses an intelligent technique which optimizes graphics and pictures to automatically create the best relationship between image size, dimension and quality.
    • When the pictures are saved in a format which can be optimized, FILEminimizer converts it into another one which will allow the highest weight reduction.
    • If you wish to keep the original file format, go to Options | Configuration | Settings for images and select the option "Keep original image format".
    • Settings Thumbnail
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  11. Compression Settings: What is the option "Use only for the output of lossless image format"?
    • As FILEminimizer uses an intelligent optimization technique, the software always looks for the highest compression rate for the pictures. For large TIFF or BMP files, it will often lead to a conversion into a JPEG file.
    • JPEG files are small in size but do not support transparency.
    • If you wish to keep the original quality of your pictures and ensure that the output file is a lossless format, go to Options | Configuration | Settings for images and tick the box "Use only for the output of lossless image format".
    • Settings Thumbnail
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  12. Batch Process: Can I select and optimize several files as a batch process?
    • Yes, this is possible. FILEminimizer allows you to optimize up to 500 pictures simultaneously in a batch process:
      1. Browse to the location of your files with Windows Explorer or the FILEminimizer search function
      2. Choose several of your files or just press CTRL + A to select all files
      3. Right click on the selected files and choose "FILEminimizer" in the context menu to load all of the compatible files into FILEminimizer
      4. If FILEminimizer is open, you can "Drag & Drop" the files directly into the program
      5. You can also use the "Open" option, on the toolbar, within FILEminimizer to choose your files to optimize
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  13. System Requirements: What are the system requirements for FILEminimizer?
    • Please refer to the following requirements for the specific program part:
    • Function Requirements
      Main Program Windows 98, ME, 2000, XP, Vista, 7
      Server 2000, Server 2003, Server 2008
      Minimum 266MHz Pentium or compatible CPU
      128MB RAM
      30MB of available hard disk space
      Windows Explorer Add-in Windows 98, ME, 2000, XP, Vista, 7
      Server 2000, Server 2003, Server 2008
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  14. Compression Rate: By how much will FILEminimizer compress my pictures, graphics and images?
    • This depends on the weight, resolution and format of your files, and on the compression level you have selected. Don't be surprised when you reach compression levels of up to 98%. Average compression rates vary between 80-90%.
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  15. Languages: What languages is FILEminimizer supported in?
    • Yes. FILEminimizer supports English, German, French, Spanish and Italian. With just one click, you can easily switch from one language to another within the actual program.
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  16. Drag & Drop: Can I drag the image file onto the FILEminimizer icon?
    • Yes you can simply drag and drop the file onto the icon and the file will be put into the queue.
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  17. Optimization: Will FILEminimizer delete or destroy my original file?
    • No. FILEminimizer creates an optimized copy in a folder that you can specify and also allows you to select the file name.
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  18. Windows Explorer: Can I integrate FILEminimizer with my Windows environment?
    • Yes. FILEminimizer has shell context menu integration. Simply right mouse click on the file and select "FILEminimizer".
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  19. Compression Software: Will compression software such as Zip and Rar programs do the same job?
    • No. Compression software such as WinZip or WinRAR work by compressing the raw data in your files, whereas FILEminimizer uses a number of different compression methods to optimize them. Therefore FILEminimizer will typically achieve a much greater compression rate with already compressed media-rich files such as JPEGs. Additionally, with FILEminimizer there is no need to unzip your files before using them.
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  20. Installation: If I send an optimized file to someone, do they need a copy of FILEminimizer to open it at their end?
    • No. The optimized file remains in a graphical format and can be opened like any other picture or image file.
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  21. Optimization: Can I still edit my pictures and images after I have optimized them?
    • Yes. FILEminimizer will not affect the structure or layout of your pictures or images.
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  22. Drag & Drop: I've tried dragging a file onto the FILEminimizer icon, but nothing happens. Am I doing something wrong?
    • You have probably already opened FILEminimizer. If FILEminimizer is already open, you should drag a file into the FILEminimizer window, rather than its icon. Also, please check whether the file you want to compress is already open or write-protected.
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  23. Mac and Mobile Devices: Is there a Mac or a mobile app version of FILEminimizer?
    • There is no special version of FILEminimizer available for the Mac yet.
    • Please register your interest for either version here.
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Still can't find the answer to your problem? Use our contact form to submit your query.